APAC Customer Services Inc.

Open Quote With APAC, our level of customer service continues to improve, year after year. End Quote

Robert Copeland, Lakeland Ledger, part of the New York Times Regional Group

 

The Customer Solutions Experts

Founded in 1973, APAC Customer Services, Inc. is a leader in global outsourced services.  We are a public company (Nasdaq:APAC) built on long-standing client relationships with Fortune 500 and global market leaders.

APAC's 11,000 employees in contact centers across the globe interact with millions of customers.  Our teams go beyond simply responding to customer interactions.  They execute value strategies and adeptly manage consumers' demands through the multiple touch points of phone, web, email, chat, and direct mail.

APAC partners with its clients to deliver custom solutions that increase customer satisfaction and improve bottom line performance.  We support industry leaders in healthcare, communications, financial and business services, travel, and media & entertainment.  Our flexibility and operational expertise allow us to bring innovative solutions to meet our clients' changing business needs.

 

To learn more about APAC's contact center and BPO services, contact us at 1-800-OUTSOURCE.

 

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As part of the expansion,APAC will begin providing inbound customer care support from its customer interaction center in Green Bay,Wisconsin.
As a leader in customer care for the healthcare industry,APAC services a number of Blue Cross Blue Shield affiliates and other Fortune 100 healthcare companies.
Under the agreement,APAC will provide inbound enrollment and customer care support,including assistance with calls requiring APAC agents licensed in insurance.
The program will be implemented in multiple APAC contact centers in support of the client’s North American customers,and at full ramp will add approximately 500 new APAC employees in the U.S. and Philippines.