Your Experienced Outsourcing Partner

APAC Customer Services, Inc. is a leading provider of quality customer interaction solutions for market leaders in retail and business services, communications, healthcare, insurance and financial services, media & entertainment, and travel industries.  Our approach is to collaborate with our clients in order to deliver custom solutions and improve bottom line performance.

Headquartered outside of Chicago in Bannockburn, IL, APAC employs nearly 11,000 outsourcing professionals in customer interaction centers around the globe.

APAC's Domestic Footprint:

APAC boasts an expansive domestic presence with customer interaction centers throughout the United States, including Tucson, AZ, Utica, NY, Corpus Christi, TX, Tampa, FL, Newport News, VA, Cedar Rapids, IA, Davenport, IA, Green Bay and LaCrosse, WI.

APAC Offshore:

APAC operates three customer contact centers in greater Manila, and a fourth in the Province of Leyte.  Factors differentiating APAC's Philippine offerings include:

• Management teams experienced in both contact center operations, and US and Philippine cultures
• College educated staff with advanced English language skills
• Corporate culture committed to service

atHOME^TM Services:

APAC also offers an alternative to brick and mortar agents through our high quality solution – atHOME^TM.  APAC’s atHOME^TM offers our clients:

• Increased quality with the ability to select from a larger pool of applicants
• Enhanced productivity
• Improved staffing flexibility

We invite you to learn more about our company, our approach to contact center operations, our culture and our intense focus on customer service. 

Contact us today at 1-800-OUTSOURCE.

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