Advance with Us

APAC Customer Services, Inc.’s home office is located in Bannockburn, Illinois - working closely with our front line employees in support of our corporate mission to help our clients serve their customers better.

The home office is comprised of the following areas:

Finance
Human Resources
Information Technology
Legal
Operations
Sales and Marketing

Finance
Our financial leadership team is comprised of analytical thinkers who are involved in every aspect of our business.  As part of this team, you’ll serve as a financial advisor to our business units, leveraging your functional expertise and valued experience to help the Company improve performance and reach its goals and objectives. Regardless of your role, we count on you each and every day to ensure the financial integrity of our business and compliance with laws and regulations.

Success Factors:

• Integrity
• Teamwork
• Results-driven

Human Resources
At APAC, our employees are truly our greatest asset.  That’s why the Human Resources function is critical to our success.   We’re committed to attracting and retaining talented individuals who are dedicated to our company, clients, customers and shareholders.  As an HR professional, your contributions support our employer of choice philosophy – helping to create an environment where our employees enjoy coming to work, feel that their contributions are valued, and want to help our clients be successful.

Success Factors:

• Strategic Consultant – helping to link our business and people strategies to support our strategic vision of being the pre-eminent provider of customer lifecycle management solutions
• Change Agent – steward our change management initiatives to create a culture that supports our company mission, values and strategies
• Employee Champion – foster high employee morale and commitment
• Administrative Expert – manage all employee transactions in a timely, efficient manner

Information Technology
Information technology will continue to play a pivotal role at APAC – providing solutions that deliver a new level of sophistication and integration that our clients expect from us.  Our IT professionals partner closely with the business, providing a full range of customer lifecycle solutions with maximum flexibility to differentiate us from our traditional competitors.  We value our clients’ recognition to our commitment to excellence and attention to detail while managing their most important asset – their customers.

Success Factors:

• Diagnostic skills
• Problem-solving
• Solutions-driven

Law and Compliance
Our legal and compliance teams are among the best in our industry with leading-edge expertise in the areas of outsourcing relationships, compliance programs and employee relations.  Partnering with our business functions, our lawyers and compliance professionals provide leadership, counsel and business savvy to further our industry leadership position.

Success Factors:

• Responsive and cost-efficient
• Analytical
• Substantively expert

Operations
At APAC, our mission is to help our clients serve their customers better.   We pride ourselves on delivering unmatched client satisfaction on each and every call.   Thanks to our people, we are recognized in the industry for superior delivery of high-quality, integrated inbound, outbound and e-commerce customer service.  APAC recently received its second consecutive Gold MVP Quality Award from Customer Inter@ction Solutions magazine – making this our seventh MVP quality award ranking since the inception of the award eleven years ago. 

Success Factors:

• Operational excellence
•  Results-driven
•  Client-focused

Sales & Marketing
APAC is viewed as a trusted business partner that helps companies prospect, acquire and activate customers.  Our client-facing teams are made up of cross-functional experts whose goal is to partner with our clients to enhance the value APAC brings to their business.  Through flexibility and agility, we build strong relationships with our clients to cultivate and grow their programs while providing unmatched client satisfaction to their customers.  We are committed to our vision of being the pre-eminent service provider of customer lifecycle management solutions.

Success Factors:

• Goal-oriented
• Customer-focused
• Proven track record