Founded in 1973, APAC Customer Services, Inc. is a leader in global outsourced services and solutions, supporting industry leaders in healthcare, business services, communications, media and publishing, travel and entertainment, and financial services. APAC is a publicly traded company (Nasdaq:APAC), built on long-standing client relationships with Fortune 500 and global market leaders. Ranked among the top global contact-management leaders and recognized for excellence by our peers, APAC has been listed among the Top Ten of Service Providers for more than 17 years by Customer Interaction Solutions magazine, receiving the 2008 MVP award for high-quality, results-oriented solutions. Two of APAC's contact centers were also awarded the 2009 Community Spirit Award in recognition of their fund-raising and community involvement. APAC's delivery model is comprised of domestic, offshore, facilities management and a distinct atHomeTM solution, utilizing the multiple touch points of phone, web, email, chat and direct mail. APAC's portfolio of services spans customer care, technical support and back-office services, including agents specialized and licensed in insurance and healthcare. Our reputation for excellence comes from the contributions of APAC's 11,000 talented, dedicated and ambitious professionals. We welcome you to inquire about joining the APAC team!

SUMMARY: Perform patient and prescriber education, patient counseling, drug information and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Omnibus Reconciliation Act (OBRA) counseling as defined by the OBRA 1990 mandate. Responsibilities include drug counseling, drug profiling, and drug utilization review. Pharmacist answers questions from patients through telephone on medications such as when to consume, drug interactions, side effects, etc.

Assist Customer Service Representatives (CSR's) with patient inquiries on status of mail service prescriptions.

Verify prescription inquiries regarding mail in prescription program from patients through telephone via computer imaging. Computer imaging allows the Pharmacist to view the actual prescription written by the doctor for quantity of drug, refills, directions, etc.

Applies technical knowledge to assist CSR's with pharmacy practice issues.

Assist with corrective actions as associated with quality and accuracy.

Assist CSR's with new prescriptions and refills through mail in prescription program.

May be required to work overtime to support the needs of business.

QUALIFICATION REQUIREMENTS:
Education: Bachelor's Degree and current state license to practice Pharmacy.

Experience: One to three years experience within retail/community practice setting preferred .

Skills, Knowledge and Abilities: Ability to uphold strict confidentiality of customer and employee records; excellent written, verbal and telephone communication skills; ability to effectively negotiate. Computer skills within a Windows environment.

RECRUITER: careersdav@apacmail.com - Davenport Recruiting ph: 563-285-2722 x 7 fx: 563-285-2632

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APAC CUSTOMER SERVICES, INC. is an equal opportunity employer.

APAC CUSTOMER SERVICES, INC. is not affiliated with APAC, Inc., the road paving and construction materials company.