 For every customer lost, companies must spend six times more revenue on acquiring a replacement than it would have cost them to incorporate customer loyalty strategies into their marketing efforts. 
(Harvard Business Review) |
APAC Customer Services Expands Support of Global Wireless Provider
Bannockburn, IL, July 21, 2009 - APAC Customer Services (NASDAQ: APAC), a global provider of quality inbound customer care solutions, will be expanding an existing client program supporting wireless consumers on behalf of one of the world’s largest wireless providers.
As part of the expansion, APAC will begin providing inbound customer care support from its customer interaction center in Green Bay, Wisconsin. APAC customer service specialists will assist callers with general customer care inquiries, account maintenance and troubleshooting support.
“The addition of this new business from one of our clients is a testament to APAC’s ability to perform,” said Michael P. Marrow, President and CEO. “During the program’s initial roll-out we were able to meet our client’s rigorous implementation timeframe and business requirements. That success opened the door to this latest opportunity.”
“Our ability to win this additional business is proof of the success that can be gained through a focus on operational excellence and a drive towards total client satisfaction.”
About APAC Customer Services, Inc.
APAC Customer Services, Inc. (Nasdaq: APAC) is a leading provider of quality customer care services and solutions for market leaders in healthcare, financial services, business services, publishing, communications and travel and entertainment industries. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. For more information, call 1-800-OUTSOURCE. APAC's comprehensive web site is at http://www.apaccustomerservices.com.
Forward-Looking Statements
This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Generally, forward-looking statements include expressed expectations, estimates and projections of future events and financial performance and the assumptions on which these expressed expectations, estimates and projections are based. Statements that are not historical facts, including statements about the beliefs and expectations of the company and its management are forward-looking statements. All forward-looking statements are inherently uncertain as they are based on various expectations and assumptions about future events, and they are subject to known and unknown risks and uncertainties and other factors that can cause actual events and results to differ materially from historical results and those projected. Such statements are based upon the current beliefs and expectations of the company's management. The company intends its forward-looking statements to speak only as of the date on which they were made. The company expressly undertakes no obligation to update or revise any forward-looking statements as a result of changed assumptions, new information, future events or otherwise.
The following factors, among others, could cause the company’s actual results to differ from historic results or those expressed or implied in the forward-looking statements: its revenue is generated from a limited number of clients and the loss of one or more significant clients or reduction in demand for services could have a material adverse effect on the company; the performance of its clients and general economic conditions; and the terms of its client contracts.
Other reasons that may cause actual results to differ from historic results or those expressed or implied in the forward-looking statements can be found in the company's Annual Report on Form 10-K for the fiscal year ended December 28, 2008 and its subsequent filing on Form 10-Q for the fiscal quarter ended March 29, 2009. Our filings are available under the investor relations section of our website at http://www.apaccustomerservices.com and on a website maintained by the SEC at http://www.sec.gov.
Company Contact:
APAC Customer Services
Andrew Szafran
Senior Vice President & CFO
847.374.1949
