Our Company

Retaining your customers remains a top priority. Concurrently, working with a trusted customer care outsourcing provider continues to be equally as important. At APAC, our clients enjoy peace of mind as we consistently implement quality standards in every interaction.

Defining Our Expertise  
Each APAC site meets or exceeds industry standards and best practices for the respective industries that we service. In addition, our systems have passed every audit from global security officers. 

Below you’ll find a sampling of our industry certifications, along with APAC-specific credentials that verify our dedication to deliver a great customer experience.

• ISO 9000 
  Ensures that APAC delivers consistent quality management standards and processes
• Customer Operations Performance Center (COPC) 
  Redesigns APAC’s business processes for our customer care outsourcing centers and BPO services
• Payment Card Industry Data Security Standard (PCI DSS) Compliance
  Verifies that APAC processes, stores or transmits credit card information within a secure environment
• Health Insurance Portability and Accountability Act (HIPAA) 
  Confirms that APAC complies with national standards for electronic healthcare transactions and national healthcare providers
• Utilization Review Accreditation Commission (URAC)
  Promotes continuous improvement for healthcare management in terms of APAC’s quality and efficiency
• APAC Team Lead
  Undergoes extensive training to effectively coach and mentor other APAC associates, as well as ensure satisfied clients with each KPI that we hit
• APAC Quality Expert
  Establishes the correct implementation of quality standards for both APAC and our client