Your company is considering outsourcing its contact center and/or BPO services to APAC. At the same time, you want your associates and customers to have a positive experience throughout the transition process. Good news! We’ve had tremendous success in partnering with clients to make this a reality.
Rebadging Defined
We define “rebadging” as the process where your employees are onboarded to APAC so they can continue working on your behalf as our employees. A business transformation that focuses on a strategic plan and vision spurs on this type of approach as it relates to:
- Acquisitions
- Mergers
- Facilities Management
- Organic Growth
How you go about undertaking a rebadge initiative is where we can help you succeed.
The APAC Difference
What differentiates APAC is the success we’ve achieved for our clients over the past 15 years. With our well-disciplined approach and process to rebadging, your customers and associates experience a seamless transition tailored to achieving your business goals. At the same time, your business begins to enjoy cost savings and renewed performance improvements.
We begin by conducting a detailed work plan built around due diligence and communication. This work plan enables us to minimize impact by better understanding your current environment, as well as assimilate your culture and best practices.
An on-site team of experts in all functional areas work “shoulder to shoulder” with you beginning to end. Our experts engage in data gathering, detailed HR mapping, collaborative governance, gap analysis and other aspects of our proven methodology.
Informed, Frequent Communication
Throughout it all, and overarching all aspects, we implement a robust and engaging consultative onboarding process. With our well-disciplined approach, we communicate early, often and ongoing.
This detailed communication plan ensures a great experience customer experience for both your associates and management. For upper-level management, it’s the catalyst for ensuring business continuity as associates transition into their new roles. While for affected associates, it’s the driver to:
- Understand "What does this mean to me?"
- Be comfortable with the transition
- Get their buy-in
- Retain their intellectual capital
- Provide a commitment to their career development with APAC
Getting Started
Looking to leverage APAC expertise in providing customer care outsourcing solutions and back-office outsourcing support services to improve your bottom line? Contact us today at 1.800.OUTSOURCE (800.688.7687) to discover the APAC difference.